Key Performance Indicators: Developing, Implementing,and Using Winning KPIs
Author: David Parmenter
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Process Mapping, Process Improvement and Process Management
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
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The Basics of Process Mapping
Author: Robert Damelio
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Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition
Author: Alec Sharp
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Establishing a System of Policies and Procedures
Author: Stephen Page
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7 Steps to Better Written Policies and Procedures
Author: Steve Page
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Mapping Work Processes
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Business Process Management: Practical Guidelines to Successful Implementations
Author: John Jeston
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
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Detail Process Charting: Speaking the Language of Process
Author: Ben B. Graham
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Business Process Mapping: Improving Customer Satisfaction
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)
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How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions
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Workflow Modeling: Tools for Process Improvement and Application Development
Author: Alec Sharp
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Process Mapping: How to Reengineer Your Business Processes
Author: V. Daniel Hunt
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity`s Shopfloor)
Author: Paul Harsin
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Business Process Management: Profiting From Process (Sams White Book)
Author: Roger Burlton
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Cause-and-Effect Diagrams: Plain & Simple (Learning and Application Guide, 3 Templates, and Quick Reminder)
Author: Kevin Kelleher
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Pareto Charts: Plain & Simple (Learning and Application Guide)
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Data Collection: Plain & Simple: Learning and Application Guide (With Quick Reminder)
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Frequency Plots: Plain & Simple (Learning and Application Guide)
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Scatter Plots: Plain & Simple (Learning and Application Guide)
Author: Joiner Associates Staff
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